Refund Policy
DO YOU ACCEPT RETURNS FOR AN EXCHANGE? Please note that we do not accept returns for exchanges or refunds. We kindly urge all our customers to carefully review the product listings and sizes before placing an order to prevent any discrepancies.
DO YOU ACCEPT ORDER CANCELLATIONS? Customers may request an order cancellation only within 24 hours of placing the order. Please note that this request does not guarantee approval, as our fulfillment center processes orders as quickly as possible. We will verify with our fulfillment team whether the product has been shipped — if not, we will cancel the order. For cancellation requests, please email us at apexmarkethelp@gmail.com and we will reply as soon as possible.
DO YOU ACCEPT REFUND REQUESTS? We cannot accept refund requests once we have shipped the order. We will always inform our customers of any potential shipping delays.
We will only accept a refund request if the product you received is completely different from your order — wrong size or wrong color. We can also reship the correct product for free.
However, please note that we are strict with the following conditions:
- The item is from our store
- The item has not been used in any way
- The request must be sent within 5 days of receiving the package
For damaged products or products that are different from your order, please email our support team at apexmarkethelp@gmail.com and include the following details:
- Reason for refund
- Picture or video of the product you received
- Order number
Once we receive your email, we will get back to you within 24 hours. If your request is verified, we will reship the correct product for free. Please note that we are unable to issue a full refund.
We do not provide refunds in cases where the order is shown as delivered by the tracking number but the customer did not receive it, as this may relate to package theft, which we are not responsible for.
For more information, email us at apexmarkethelp@gmail.com